The Right Roses Store Shipping Policy

11 November 2021

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All orders are processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Under some circumstances, customers may experience potential delays due to a high volume of orders or postal service problems that are outside of our control.

DELIVERY TIME (UK MAINLAND)

Shipping option

Estimated delivery time

Price

Free Delivery

Orders with a basket value above £20

10 business days

FREE

Standard Delivery

Orders with a basket value below £20

10 business days

£2.95

 

If the purchased item/s freight quote to your destination exceeds this amount we may request the extra delivery charge at our discretion. Most times we are able to absorb small increases and you will not be asked for extra.

Time of delivery or collection shall not be the essence of the contract. We will not in any circumstances whatsoever be liable for indirect or consequential loss such as (but not limited to) loss of profit, pure economic loss, loss of market, loss of business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused or the consequences of delay of delivery or collection, however caused.

STAIRS AND DIFFICULT DELIVERIES

All prices quoted are for standard deliveries and don’t allow for large items to be carried up stairs, into country areas or onto boats or otherwise difficult to reach buildings – if you have an unusual or difficult situation please advise us and we will provide with a quote for your particular situation - failure to advise us will incur extra charges and difficulties from the freight company and this will be beyond our control - these charges will be invoiced to you for payment and there will be no refund available should this situation occur.

FREIGHT CONDITIONS

Regarding furniture and large pieces - a courier organised by our supplier may be organised and you will be expected to meet the courier for delivery.  As we have no control over the freight company, we are unable to make special arrangements - these will need to be arranged by yourself once we have given you the freight company's details.

It is your responsibility as the purchaser to ensure that the items that you have purchased fit inside your building. Please measure your access routes and doorways prior to finalising your purchase, always err on the side of caution and add 10 - 15% to all measurements given on our website.

If an item cannot be delivered due to it not fitting in your building you will be billed the restocking fee of £20 and freight costs both ways. Therefore, please measure your space accurately.

OUTSIDE OF THE UK (MAINLAND)

We do not currently ship outside of the UK (Mainland).

COURIER

The courier used for your order will depend upon the size of the items. The companies include HermesYodelDHLDPDKinetic Logistics & Taylors Pallet Network.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at help@rightrosesstore.co.uk with your name and order number, and we will look into it for you.

REFUNDS, RETURNS, AND EXCHANGES

See our Return Policy.

If you have any further questions, please don't hesitate to contact us at help@rightrosesstore.co.uk.